Launch
Mar 31, 2026
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Trust Pack (Pilot) — Printable Bundle

Print-friendly view intended for browser “Save as PDF”. For incident detail, also export /incidents/export.

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Table of contents

Trust Center
  • /trust-center
  • /public-sector
  • /security-overview
  • /security-questionnaire
  • /governance
  • /risk
  • /audits
Compliance & Privacy
  • /compliance
  • /compliance-crosswalk
  • /control-matrix
  • /dpa
  • /subprocessors
Operations
  • /status
  • /incidents
  • /ga-readiness
  • /roadmap
Exports
  • /api/exports/trust-pack.json
  • /api/exports/incident-comms.json
Generated for NDA review; pilot-stage and may be redacted. Detailed evidence can be supplied via Trust Pack process.

GA readiness (snapshot)

High-level readiness items tracked during pilot. Evidence links refer to site pages used during review.

ID
Domain
Requirement
Owner
GA-001
Reliability
External status + incident comms
SRE/Eng
GA-002
Security
Vulnerability disclosure + patch SLA
Security
GA-003
Compliance
SOC/ISO control mapping maintained
GRC
GA-004
Privacy
DPA + subprocessors governance
Legal/GRC
GA-005
AI Governance
Model/version change control
ML/Platform
GA-006
Operations
Backups + restore testing
SRE
GA-007
Access
Admin access hardening
Security/SRE
GA-008
Commercial
SLA tiers + support model
Ops/RevOps

Incident communications (templates)

  • Pilot participants receive direct notifications for SEV-1/2 incidents impacting availability, security, or data integrity.
  • Initial notice targets: within 60 minutes for SEV-1, within 4 hours for SEV-2 (best-effort during pilot).
  • Post-incident summary provided for material incidents; full RCA available under NDA where applicable.
  • Maintenance windows may be communicated with shorter lead times during pilot.
Initial incident notice (template)
  • Incident ID
  • Start time (UTC)
  • Current status
  • Affected services
  • Customer impact
  • Mitigation in progress
  • Next update ETA
  • Contact channel
Incident update (template)
  • Timestamp (UTC)
  • Status
  • What changed
  • Current impact
  • Mitigation progress
  • Next update ETA
Resolution notice (template)
  • Resolved time (UTC)
  • Duration
  • Root cause (summary)
  • Customer impact (summary)
  • Remediations
  • Follow-ups
Example payload
{
  "Incident ID": "INC-2026-002",
  "Start time (UTC)": "2026-01-12 09:40",
  "Current status": "Investigating",
  "Affected services": "Runs API, Console",
  "Customer impact": "Some run retrieval requests may time out.",
  "Mitigation in progress": "Scaling API workers; isolating cache hot keys.",
  "Next update ETA": "Within 60 minutes",
  "Contact channel": "pilot-support@umamimind.ai"
}

Incident list (summary)

Detailed incident reports are available under /incidents and the printable export /incidents/export.

Date
ID
Severity
Summary
2026-01-08
INC-2026-001
SEV-3 · Resolved
Elevated error rates for run retrieval in one pilot tenant due to upstream cache invalidation.
2025-12-19
INC-2025-12-19
SEV-4 · Resolved
Intermittent login redirect loop affecting a subset of users with stale cookies.

NDA note

This printable bundle is a pilot-stage summary. Detailed evidence (logs, vendor tickets, internal runbooks) may be shared under NDA through the Trust Pack request workflow.

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